Topic
Troubleshooting
Expired credentials, failed syncs, missing AI, Git access and other common problems.
- Fix expired org credentialsWhen an org shows Reconnect needed, Salesforce has refused its stored credentials. Re-credential it in place from the Edit dialog without losing any synced data.
- Troubleshoot sync failuresFind out why a sync failed or got stuck, what each Sync Center error message means, and the quickest fix for each one.
- Fix AI provider not configured errorsAI summaries, insights and the assistant need at least one working AI provider key. Learn what each AI error means and how to set up or fix providers in Settings.
- Fix Git repository accessResolve errors when MetaLens360 can't list branches or read commits from a connected repository — expired tokens, missing scopes, SSO authorization and wrong owner names.
- Analysis pages show no dataIf Code Intelligence, SOQL Risk, Query Amplification or other analysis pages are empty, the org usually needs a sync, an index, or a full resync. Here's how to tell which.
- Fix permission denied errorsUnderstand "Your role does not have permission to do this" messages, which role grants each permission by default, and how to get the access you need.